Delivery Information
Everything you need to know about processing, shipping, tracking and delivery of your outdoor gear.
How Delivery Works
An order confirmation is sent to the email address provided during checkout.
Orders are normally prepared within 1–2 business days. Processing may take longer during weekends, public holidays, or periods of high demand.
When tracking is available, the tracking number and carrier information are sent by email after dispatch.
The carrier will deliver the parcel to the shipping address entered during checkout. Please check the address carefully before placing your order.
Estimated Shipping Times
| Shipping service | Estimated delivery time |
|---|---|
| Standard shipping | 5–10 business days after dispatch |
| Express shipping | 3–7 business days after dispatch |
Delivery estimates are not guarantees. Carrier delays, public holidays, weather conditions and customs procedures may affect the arrival date.
International Shipping
Shipping is available to selected destinations. Available shipping methods and charges are shown during checkout.
- Delivery times vary by destination and local carrier.
- Customs inspections may delay international shipments.
- Import duties, taxes or handling fees may be charged by local authorities.
- These charges are not included unless clearly stated during checkout.
Tracking Your Order
After dispatch, tracking information will be sent by email when the selected shipping service provides tracking.
Tracking may not update immediately after the label is created. Please allow some time for the carrier to register the parcel.
Address Changes and Delivery Issues
Contact us as soon as possible if the delivery address is incorrect. We may not be able to update the address once the order has been packed or transferred to the carrier.
If tracking shows no update for several business days, or if the parcel is marked as delivered but cannot be located, contact customer service with your order number and tracking details.
Failed Delivery and Returned Parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or failure to collect the parcel, the carrier may return the shipment to us.
If an order is returned to us, contact customer service with your order number. Depending on the circumstances, we may arrange a new shipment or process the order according to the applicable refund conditions.
- Additional shipping charges may apply when redelivery is required because the original shipping information was incorrect or incomplete.
- No additional shipping charge will normally apply where the failed delivery was caused by our error or by an incorrectly supplied product.
- Refunds for returned parcels may be processed after the shipment has been received and checked.
Need Help?
Have a question about your outdoor gear order or delivery? Contact us and include your order number when available.